1. Will you return to the Landmark Resort?

Select One: Yes Undecided No
If "No" please tell us why:

2. What was the primary purpose of your visit?

Pleasure Business Convention

3. Have you stayed at the Landmark Resort previously?

Select One: Yes No

4. How would you rate our:

Reservation Services:	Select One: Excellent Very Good Good Fair Poor
Front Desk Services:	Select One: Excellent Very Good Good Fair Poor
Check-in Efficiency:	Select One: Excellent Very Good Good Fair Poor
Check-out Efficiency:	Select One: Excellent Very Good Good Fair Poor
Housekeeping Services:	Select One: Excellent Very Good Good Fair Poor

5. Did any Associate make your stay especially enjoyable?

Select One: Yes No Associate Name:

6. Did you encounter any problems that caused you concern?

Select One: Yes No
Please Comment:

Did you contact an Associate about the problem?
Select One: Yes No

Was the concern resolved to your satisfaction?
Select One: Yes No
Please Comment:

7. Landmark Restaurant ... meal?

Breakfast Lunch Dinner

Were you greeted promptly?	Select One: Yes No
Were you seated promptly?	Select One: Yes No
Was your order taken promptly?	Select One: Yes No
Restaurant Servers:	Select One: Excellent Very Good Good Fair Poor
Restaurant Reception:	Select One: Excellent Very Good Good Fair Poor
Service Friendly:	Select One: Excellent Very Good Good Fair Poor
Food Quality:	Select One: Excellent Very Good Good Fair Poor
Menu Variety:	Select One: Excellent Very Good Good Fair Poor
Restaurant Cleanliness:	Select One: Excellent Very Good Good Fair Poor

8. Recreation Facilities

Pool:	Select One: Excellent Very Good Good Fair Poor
Whirlpool:	Select One: Excellent Very Good Good Fair Poor
Steam Room:	Select One: Excellent Very Good Good Fair Poor

9. Were all of the following in your room in good working order?

Select One: Yes No
If you indicated "No" please check those not in working order.

Room Heating	Bathroom Plumbing
Micro-wave	Light Bulbs
Air Conditioning	Water pressure
Telephone	Blinds
Bathtub drain	Television set
Clock radio	Hair Dryer
Sink drains	Television reception
Stove	Water temperature
Latch-sliding glass door	Refrigerator
Other

10. While in our resort, please rate the following:

Decor:	Select One: Excellent Very Good Good Fair Poor
Landscaping:	Select One: Excellent Very Good Good Fair Poor
Parking:	Select One: Excellent Very Good Good Fair Poor
Cleanliness:	Select One: Excellent Very Good Good Fair Poor
Comfort:	Select One: Excellent Very Good Good Fair Poor
Furnishings:	Select One: Excellent Very Good Good Fair Poor

Please Comment:

11. What influenced you to select the Landmark Resort?

Travel Agent	Advertisement
Convention/Meeting	Walk in
Word of Mouth	Newspaper
Return visit	Web site
Other

Your Contact Information

Name:
Company:
Address:
City:
Province / State:
Postal / Zip Code:
Country:
Telephone Number:
Room Number:
Arrival Date:
Departure Date: